Privacy and Cookies Policy

The Podiatry Clinic, Dublin 1

Address: 21 Talbot Street, Dublin 1
Phone: 087-4318782
Email: info.podiatryclinic@gmail.com

This Privacy and Cookies Policy explains how The Podiatry Clinic, Dublin 1 collects, uses, stores and protects personal data when you use our website, contact the clinic, book an appointment or receive treatment from us.

We are committed to protecting your privacy and handling your personal data responsibly, lawfully and transparently.

1. Who We Are

The Podiatry Clinic provides podiatry and foot health services in Dublin 1.

For the purposes of data protection law, The Podiatry Clinic is the data controller for personal data collected through this website and through the provision of our services.

Clinic name: The Podiatry Clinic
Website: thepodiatryclinic.ie
Address: 21 Talbot Street, Dublin 1
Phone: 087-4318782
Email: info.podiatryclinic@gmail.com

2. Personal Data We Collect

We may collect and process the following types of personal data:

Contact and identification details

  • Name
  • Phone number
  • Email address
  • Postal address
  • Date of birth, where clinically required
  • Emergency contact details, where relevant

Appointment and enquiry information

  • Appointment dates and times
  • Booking details
  • Messages submitted through website forms
  • Email, phone or text communications
  • Treatment enquiries

Health and clinical information

Because we provide healthcare services, we may collect health-related information, including:

  • Medical history
  • Medication details
  • Allergies
  • Diabetes status
  • Circulation or nerve-related concerns
  • Foot, nail, skin or mobility symptoms
  • Treatment notes
  • Clinical photographs, where clinically necessary and with appropriate consent
  • Referrals or correspondence from other healthcare providers

Health information is treated as special category personal data and is handled with additional care.

Payment and transaction information

We may process payment-related information, including:

  • Fees paid
  • Invoices or receipts
  • Payment method
  • Outstanding balances

We do not store full card details unless this is handled securely by an approved payment provider.

Website and technical information

When you use our website, we may collect limited technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time and date of visit
  • Cookie preferences
  • Website analytics data, where enabled

3. How We Collect Your Data

We may collect personal data when you:

  • Visit our website.
  • Complete a contact or booking form.
  • Phone, email or message the clinic.
  • Book or attend an appointment.
  • Provide medical history or treatment information.
  • Pay for a service or product.
  • Consent to cookies or analytics on our website.

4. Why We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries.
  • To book, manage and confirm appointments.
  • To provide podiatry assessment, treatment and aftercare.
  • To maintain accurate clinical records.
  • To communicate with you about your care.
  • To process payments and issue receipts.
  • To manage cancellations, follow-ups and reminders.
  • To comply with legal, regulatory, professional and insurance obligations.
  • To improve our website and services.
  • To manage website security and functionality.
  • To send marketing communications only where legally permitted and where you have consented, where consent is required.

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

  • Consent: where you have given clear consent, for example for optional marketing or non-essential cookies.
  • Contract: where processing is necessary to provide a service you have requested.
  • Legal obligation: where we must comply with legal, tax, accounting, regulatory or professional obligations.
  • Legitimate interests: where necessary for the proper running of the clinic, provided your rights do not override those interests.
  • Vital interests: where processing may be necessary to protect someone’s life or health in an emergency.

For health-related data, we rely on an additional special category condition under GDPR, such as the provision of health or social care, management of healthcare services, or where necessary for medical diagnosis, treatment or care by a healthcare professional.

6. Clinical Records

We maintain clinical records to support safe and appropriate care. These may include notes from consultations, treatment records, medical history, clinical findings, advice given and follow-up recommendations.

Clinical records are stored securely and accessed only by authorised individuals who need access for clinical, administrative, legal or regulatory reasons.

7. Sharing Your Personal Data

We do not sell your personal data.

We may share your personal data where necessary with:

  • Healthcare professionals involved in your care, such as your GP, consultant or other clinician, where appropriate.
  • Practice management, booking or secure communication providers.
  • Payment processors.
  • IT, website hosting and email service providers.
  • Professional advisers, such as accountants, insurers or legal advisers.
  • Regulators, public bodies or authorities where legally required.
  • Emergency services where necessary to protect health or safety.

Where we use third-party service providers, we take reasonable steps to ensure they handle personal data securely and only in accordance with our instructions.

8. International Transfers

Some service providers may process personal data outside Ireland or the European Economic Area. Where this happens, we will take appropriate steps to ensure your personal data is protected in accordance with applicable data protection law.

9. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose for which it was collected, including clinical, legal, professional, tax, accounting and insurance requirements.

Clinical records may need to be retained for a number of years after your last appointment in line with healthcare, legal, professional and insurance requirements.

Website enquiry data may be kept for a shorter period unless it becomes part of your clinical or appointment record.

10. How We Protect Your Data

We use appropriate organisational and technical measures to protect personal data, including:

  • Secure record-keeping systems.
  • Restricted access to patient records.
  • Password protection and access controls.
  • Secure communication practices where possible.
  • Staff awareness of confidentiality obligations.
  • Secure disposal or deletion of data when no longer required.

No website, email or online system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through unsecured channels unless requested and appropriate.

11. Your Data Protection Rights

Subject to certain legal limits, you may have the right to:

  • Access a copy of your personal data.
  • Correct inaccurate or incomplete personal data.
  • Request deletion of your personal data.
  • Restrict how we process your data.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability in certain circumstances.
  • Lodge a complaint with the Data Protection Commission.

To exercise your rights, please contact us using the details at the end of this policy.

12. Marketing Communications

We will only send marketing communications where we are legally permitted to do so. You can unsubscribe or opt out of marketing at any time by following the instructions in the message or contacting us directly.

We will not use your clinical information for marketing purposes without your consent.

13. Children’s Personal Data

We may process children’s personal data where a child is receiving podiatry care. Where appropriate, information may be provided by a parent or guardian.

We will handle children’s data carefully and only collect information that is necessary for appointment management, treatment, clinical records, legal compliance and safeguarding of health.

14. Cookies Policy

This website may use cookies and similar technologies. A cookie is a small text file placed on your device when you visit a website.

Cookies may be used to make the website work properly, improve performance, understand how visitors use the site, remember preferences, support security, or enable embedded third-party features.

15. Types of Cookies We May Use

Strictly necessary cookies

These cookies are required for the website to function properly. They may support page navigation, security, form submission, cookie preference management or booking functionality.

These cookies do not usually require consent.

Analytics cookies

Analytics cookies help us understand how visitors use the website, such as which pages are visited and how people find the site. This helps us improve website content and user experience.

These cookies should only be used where you have given consent, unless configured in a way that does not require consent under applicable law.

Functionality cookies

Functionality cookies may remember preferences or support enhanced website features.

Marketing or third-party cookies

Marketing cookies may be used to track visitors across websites or support advertising, remarketing or social media features. These cookies should only be used where you have given consent.

16. Cookie Consent

When you first visit the website, you may be asked to accept, reject or manage non-essential cookies.

You can change your cookie preferences at any time by using the cookie settings option on the website, where available, or by changing your browser settings.

You can also block or delete cookies through your browser. Please note that some parts of the website may not function properly if certain cookies are disabled.

17. Third-Party Tools

Our website may use third-party tools or services, such as:

  • Website analytics providers.
  • Online booking systems.
  • Map or location tools.
  • Embedded videos.
  • Contact forms.
  • Payment providers.
  • Security or spam-prevention tools.

These third parties may process personal data in accordance with their own privacy policies. Where required, we will seek consent before enabling non-essential third-party cookies or tracking technologies.

18. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before providing personal data.

19. Updates to This Policy

We may update this Privacy and Cookies Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

20. Contact Us

If you have any questions about this Privacy and Cookies Policy or how your personal data is handled, please contact:

The Podiatry Clinic
Address: 21 Talbot Street, Dublin 1
Phone: 087-4318782
Email: info.podiatryclinic@gmail.com

21. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
Website: dataprotection.ie